Terms & Conditions
Note – for the purpose of this document, Raid Media will be referred to as RM. Any person enquiring or booking a session or service with Raid Media is known as the Client.
1. APPLICABLE LAW
a) The laws of England and Wales shall govern this agreement. These Terms and Conditions shall not be varied except by agreement in writing.
2. SESSION FEE
a) By booking with RM, and paying a retainer, you enter into a contract and have therefore agreed to abide by these terms and conditions.
b) Retainers are non-refundable except in the event of RM cancelling the booking.
3. IMAGES ONLINE
a) It is illegal to attempt to download or attempt to remove a watermark from any image taken and posted online by RM for any reason. Should an image online be saved via any means, and used elsewhere without the written permission of RM, a copyright infringement fee of £1000 per image will be applied to avoid court action and must be paid within 28 days.
4. COPYRIGHT & REPRODUCTION
a) Copyright is retained by RM at all times throughout the world. No image can be copied, scanned, or reproduced in any form whatsoever without the prior consent of RM. This includes saving, screen grabbing, and downloading from Facebook or any other social media platform.
b) The Client may not alter, add to or manipulate a picture by means of a computer or any other technique or reproduce a picture in whole or in part as an element within, or as a montage with, another picture without RM’s written permission.
c) Permission to reproduce a picture is granted to the Client by RM only when a fee for the reproduction has been agreed with RM and an invoice has been issued by RM and paid in full by the Client to RM.
d) In the event of unauthorized reproduction, the Client shall pay by way of liquidated damages to RM an unauthorized use fee of £1000 per image.
e) The right to reproduce a picture, granted by RM, is personal to the Client and may not be assigned to any third party without RM’s prior written consent.
5. FULFILLMENT OF OBLIGATIONS
a) RM shall not be liable to the Client for any failure, in whole or in part, to fulfil its obligations where the failure arises as a result of an event or circumstances beyond its control, which may include (but are not limited to) equipment failure, inclement weather, illness or injury.
b) The Client understands and accepts that the photographic coverage will be as RM’s professional expertise determines. Special requests are not binding instructions although every effort is made to comply with the Client’s wishes.
6. IMAGE PRODUCTION AND HANDLING
a) Save as otherwise agreed between the Client and RM, RM shall be entitled to use its judgment regarding the style and artistic input in the production of images. This includes but is not limited to locations, poses and the number of images taken. Due to the fluctuation of weather and the willingness of subjects, it may not be possible to capture all the pictures requested or capture images to the client's full expectations. In the event of uncooperative children at a session of any kind, for any reason, RM may not be able to capture any, or all the images the Client may have requested or expected.
b)The Client is responsible for all children at all sessions. The cost of any damage caused by the Client, or their children, whilst in the studio or on location, must be covered, in full, by the Client.
c) RM fully edits all images before presenting them to the Client. Additional edits are carried out at the discretion of RM, and RM reserves the right to charge the Client for additional editing to cover the time involved, at a rate of £15 per image. Any additional edit requests MUST be raised by the Client at the proofing stage. Requests not raised at the proofing stage will not be considered once products have been ordered.
d) If the Client does not view or purchase images within three months of the session without arrangement, RM will assume they are not wanted and will delete all files.
e) In the unlikely event of total photographic failure or cancellation of the contract by either party or in any other circumstances the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential losses.
a) RM and the Client will agree on a start time for all photography sessions. If the Client is more than 30 minutes late and they have not contacted RM via telephone to advise of their estimated arrival time, the session will be cancelled and the Session Fee will NOT be refunded.
b) RM and the client will agree on a start time for ordering/proofing sessions and collection appointments. If the client is more than 30 minutes late to either of these appointments and has not contacted RM via telephone to advise of their estimated arrival time, RM reserves the right to charge a £50 fee to rearrange these appointments.
8. CAMERA POLICY
Cameras, camera phones, camcorders, or any other recording equipment is NOT permitted during any session, either in the studio or on location, without the express permission of RM.
Where a client has booked and paid a Session Fee for a Newborn Session before the birth of their baby, it is the Client’s responsibility to contact RM as soon after the birth as possible to arrange a date for the Newborn Session. Once RM has been advised of the baby’s birth, RM will offer at least 1 date within 2 weeks of the date of being contacted.
9. CAKE SMASH AND SPLASH SESSION
a) It is the client’s responsibility to inform RM of any food allergies or intolerances the client's baby has prior to ordering the cake. RM will not be held liable for any adverse effect or illness the baby may suffer as a result of an allergy if the Client did not inform RM. By signing the Cake Smash contract you waive all rights to sue RM if any illness results due to a lack of information given to RM by the client.
b)The client is to provide bathing products (such as bubble baths) for the ‘Splash’ section of the shoot.
a) All images produced by RM are done on a fully calibrated monitor, and all prints will be a true reflection of the editing carried out by RM. RM will not be held responsible for variances in images caused by clients viewing images on non-calibrated screens or monitors. To ensure images are seen as intended, it is advised that the client views them at RM studio
b) All prices are subject to change without notice by RM. No consideration will be given to previous clients regarding product pricing, availability, package structure, or session fees.
a) Although RM will do its best to produce more proofs than discussed with the Client there is no guarantee that any particular number of proofs will be produced.
13. RECEIPT OF PICTURES
a) The pictures are presumed to have been received in good condition unless the Client notifies RM in writing of any discrepancy or error within 14 days of receipt.
14. COOLING OFF PERIOD
a) Because the supply of the photographs has been made to the Client’s personal specification, (i.e. image number, print size, frame style, etc.), the Client does not have the right to a cooling-off period.
b) By placing an order with RM you are committing to buy the ordered products.
15. RETURNS POLICY
a) Incorrectly supplied items and items of poor quality can be returned and will be replaced at no extra charge to the Client.
b) Returns will not be considered for incorrectly ordered items or items ordered in error.
c) No return, exchange or refund is available on any item once the image proof has been approved, and an order placed.
16. USE OF PICTURES
a) RM retains the right in all cases to use the pictures in any manner at any time throughout the world for the purposes of sales, advertising, or promotion, of its work, although RM respects its Client's right to privacy and, as such, will seek the Clients permission before using any of the Clients images for purposes of sales, advertising and promotion.
17. MODEL RELEASE
a) Unless specified in writing, RM makes no claim or warranty as to the existence or validity of the connected therewith model or other releases in respect of the pictures or as regards the reproduction by the Client of any names or trademarks depicted in the pictures. It is the Client who must satisfy her/himself that all necessary rights, releases, or consents required for reproduction have been obtained.
18. PRIVACY STATEMENT
RM will be the ‘Controller of the personal data you provide us with. RM collects basic personal data about you including name, address, email, telephone number, and child details. We need your basic personal data in order to provide you with information about photography services in accordance with our contract. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.
No 3rd parties have access to your personal data unless the law or our contract with you, allows them to do so. We keep your images for the length of time agreed upon in our contract with you, after which time they will be deleted. The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. If at any point you believe the information we hold on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data, you can contact Josh Williams and firstname.lastname@example.org who will investigate the matter.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
19. IF ANY PROVISION OF THIS AGREEMENT IS HELD TO BE INVALID OR UNENFORCEABLE UNDER THE LAW, THE VALIDITY OF THIS AGREEMENT AS A WHOLE SHALL NOT BE AFFECTED, AND THE OTHER PROVISIONS OF THE AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT.
Raid Media File Storage Terms and Conditions
Effective Date: [01 January 2021]
a) These terms and conditions govern the storage of files by Raid Media ("we," "our," or "us") for our clients ("you" or "client") and outline the duration and conditions under which we retain and manage files.
2. FILE STORAGE DURATION
a) Raid Media will store all files that we are in control of during the working relationship.
b) Any files created by freelance operators outside of RM are owned by the freelancer and they hold the copyright of such files. RM can not guarantee the safety of these files as they are controlled by the creator.
b). Raid Media in some cases will agree to store files (up to) a maximum duration of 1 year from the date of the termination of the working relationship between Raid Media and the client.
3. RIGHT TO DELETE FILES
a) Raid Media reserves the right to delete any files stored in our system at any time after the termination of the working relationship between Raid Media and the client.
b) We may exercise this right without prior notice to the client, and the client acknowledges and agrees that Raid Media shall not be liable for any loss or damage resulting from the deletion of files.
4. CLIENT RESPONSABILITIES
a) It is the responsibility of the client to download and back up their files on their own storage devices within a reasonable time frame.
b) Raid Media will make reasonable efforts to notify the client before the deletion of files, but the client acknowledges that such notifications are not guaranteed.
5. ACCEPTABLE LENGTH OF TIME
a) Raid Media commits to retaining client files for an acceptable length of time after the termination of the working relationship, allowing the client a reasonable opportunity to download and back up their files.
b) The acceptable length of time may vary based on the nature of the working relationship and the type of files stored. The average download speed in the UK is (69.4mbps which will allow a 2 TB folder to be downloaded in approximately 72 hours.
6. DATA SECURITY
a) Raid Media will take reasonable measures to ensure the security and confidentiality of stored files during the storage period.
b) The client acknowledges that, despite our efforts, the security of electronic storage cannot be guaranteed, and Raid Media shall not be liable for any unauthorized access, disclosure, or loss of files.
7. CHANGES TO TERM
a) Raid Media reserves the right to update or modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.
8. CONTACT INFORMATION
a) For any questions or concerns regarding these terms and conditions, please contact Raid Media at [email@example.com].
By utilizing Raid Media's services, the client acknowledges and agrees to abide by these terms and conditions.
Raid Studio T&C’s
These terms and conditions are for hiring the Studio(s). By agreeing to work with Raid Media and booking the Studio(s), you automatically agree to our terms and conditions.
In these conditions, the following expressions have the following meanings:
“Raid Media”/”Studio” – and any of the partners or any servant agent employee or sub-contractor on behalf of Raid Media
“The Customer”/”Client”/”Hirer” – any person or firm or company dealing with Raid Media or any servant or employee of such a person firm or company.
“Services” – shall include all studio space or stage location facilities and the services of drivers and assistants and other personnel of Raid Media or of any sub-contractor of the Company.
“Equipment” – shall include all fixtures and vehicles, lighting, and other materials provided by Raid Media or by its nominated sub-contractors.
“Studio” – the premises of Raid Media for the time being where the services and equipment are provided.
a) These Conditions constitute the entire contract and may not be varied otherwise than in writing signed by a duly authorized signatory on behalf of Raid Media.
b) Details of Raid Media services are set out on the Studio website. Prices and rates available on these pages and on the website may be varied by Raid Media without notice.
c) The customer shall inform Raid Media whether they require a member of Raid Media staff (at extra costs) to be on-site to assist with equipment, lighting, etc. during the booking. Without this information, it will be assumed that the Customer is confident and competent to use the Studio unaided, safely, and professionally.
e) Nothing in these Conditions is intended to exclude, restrict or modify liability on the part of Raid Media resulting from negligence or otherwise.
3. Studio Hire
a) The Studio may be provisionally booked by telephone, email, or the website and the booking should be confirmed within 24 hours of the provisional booking. The Customer will be required to pay the full amount of the hire fee. The payment is confirmation of the booking and the Studio will be secured only when the full payment has been received.
b) The Customer must observe all regulations governing the use of the Studio and of any Equipment and services whether imposed by Raid Media or by any statutory body or Local Authority.
c) The Studio is available for the exclusive use of the Customer named in the booking (and his party) and the Customer is not permitted to sub-contract, sub-let or otherwise permit any third party to utilize the Studio without the prior written consent of Raid Media.
d) Any materials used in connection with sets constructed by the Customer as well as any rubbish shall be forthwith removed from the Studio at the end of the hire period at the expense of the Customer. Raid Media will be invoicing the Client for anything that is left behind by the Client and needs to be disposed of.
e) No alterations, decorations, or additions to the Studio are permitted without the consent of any partner of Raid Media and at the end of the hire period the Studio must be surrendered in the same condition that it was in at the start of the hire period. Any costs incurred by Raid Media arising out of any breach of this Condition shall be paid by the Customer in full.
f) The Studio is supplied clean at the start of the hire period and all the costs of painting, repairing, redecorating, and maintaining this state are payable by the Customer if the Studio is not returned in the same state as it was at the start of the hire. Raid Media must be notified by the Customer at the start of the hire period if any aspect of the condition or decoration of the Studio is unacceptable. If no such notification is given the Studio will be determined to be of an acceptable standard for use by the Customer.
g) The Customer must include set up and take down/clean up time within the hours booked, to avoid overtime charges.
h) Noise levels must be kept to a reasonable level during Studio hire bookings. Clients are asked to consider other occupants and neighbouring residents when using the Studio.
i) No animals are allowed in the building (except guide dogs) unless otherwise agreed with Raid Media.
j) No smoking (including vaping and e-cigarettes) is permitted inside the Studios or throughout the building.
k) Smoke and Haze machines can only be used when this is agreed upon with Raid Media in advance.
l) No illegal activities are accepted and anyone not compliant will be asked to leave and/or police will be called.
m) The Studio is fitted with CCTVs. Images are recorded for the purpose of crime prevention and staff safety and they might be also stored to claim for any damages incurred during the booking. Any attempt to circumvent, obstruct or tamper with the security systems will be considered a breach of these Terms and Conditions and the Studio has the right to terminate the booking. Any money paid will be non-refundable and any balance for the Hire of the Studio will still be due.
4. Hire Equipment and Services
a) All Equipment and services are supplied by Raid Media entirely at the risk of the Customer. Raid Media shall not be liable for loss or damage of any kind to material props or equipment entrusted to it however caused including consequential loss and loss of profit. The Customer is responsible for any loss or damage to the Equipment or the Studio caused by or arising from the Customer's use thereof or by any servant agent, employee, or subcontractor of the Customer.
b) All Equipment supplied to the Customer is in good condition. The Customer must notify Raid Media at the time of supply if the condition of the Equipment is not acceptable.
c) In no circumstances shall Raid Media be liable for any transport cost or for any loss or damage including consequential loss or damage however caused arising out of the use or the inability to use the Equipment supplied or agreed to be supplied
d) The Customer may not without the written consent of Raid Media:
Remove the equipment from the Studio premises; or
Modify or alter or tamper with the Equipment in any way; nor
Use the Equipment in a manner not recommended by the Manufacturer; nor
Allow or suffer the Equipment to be used by any untrained or unauthorized personnel, nor part with possession sell pledge encumber or suffer any lien to be created on the Equipment.
e) Where at the request of the Customer, Raid Media supplies to the Customer the services of a driver, assistant, sub-contractor, freelance, or another person such person shall be deemed to be the servant of the Customer, and the said services shall be deemed to be rendered by the Customer and Raid Media shall not be liable for loss or damage of any kind however caused.
f) Raid Media shall not be liable for any loss or damage however arising out of any statement, advice instruction, or any other representation given or made by any servant of Raid Media or any other person whose services are supplied to the Customer.
g) The hire period for services or Equipment cannot be extended otherwise than with the consent of Raid Media.
h) Equipment must be returned promptly at the end of the hire period in good condition. The Customer shall pay or compensate Raid Media for the replacement value (plus any administration fee) of lost or damaged Equipment or in respect of any cancellation or variation of any order or failure to return the Equipment on time.
5. Payment and Additional Charges
a) Unless otherwise agreed in writing all transactions will be settled in agreement with Raid Media payment terms set out in our terms and conditions before the commencement of the hire period. Clients not paying the full amount must settle accounts within 24 hours of the booking. Prices may be varied without notice to the Customer.
b) Overdue payments will incur interest at 15% per week or part thereof.
c) The hire time commences when the agreed hire period starts (with or without the Customer being present) and terminates when the Studio and/or Equipment is surrendered or returned to Raid Media. Raid Media will charge for overtime.
d) Any additional Equipment, services, staff, or modifications to the Confirmation of Booking shall be billed to and paid for by the Customer.
e) At the end of the hire period the Customer may be charged at the discretion of Raid Media an additional rental where the Studio or any item of Equipment is delivered to or returned to Raid Media in a bad or damaged condition. Anything damaged will be charged at full price plus a 25% administration/restocking charge.
f) Where Raid Media is required to place a security deposit with any third party for the hire or acquisition of any item, equipment, or construction material, such deposit shall be paid to Raid Media by the Customer in full when the booking is made.
g) The price payable by the Customer shall be Raid Media's price for such goods and services current from time to time, as set out in the relevant Pro Forma Invoice/Quotation, which shall set out prices exclusive of VAT.
h) Raid Media shall have a general lien on any film, tape, media, or other equipment digital or otherwise, or property in the possession of Raid Media or in the Studio premises for the payment of any monies due to Raid Media from the Customer.
i) A damages security deposit might be required on the day of hire depending on the type of booking. Once the equipment and the Studio conditions have been inspected on the day, your deposit will be returned to you. This deposit will be of at least £200+VAT depending on the shoot type and the total number of people involved in the shoot.
j) All rates are exclusive of VAT.
6. Exclusions of Liability
Subject as hereinbefore mentioned Raid Media shall not be liable to the Customer for any loss damage expense liability or for any consequential loss (including loss of profit) whatsoever or howsoever arising out of or in connection with any of the following:
a) any damage to or loss of property by the Customer the Customer's servants or agents or any third party.
b) any breakdown stoppage or failure of the facilities and Equipment provided in the Studio or any other Equipment supplied to the Customer by Raid Media.
c) any death or injury occasioned to any Customer or servant or agent of any Customer occasioned by the use of the Studio or any Equipment unless such death or injury is directly attributable to the negligence of Raid Media or the servants or agents of Raid Media.
d) for any fines and/or legal costs incurred by Raid Media or the Customer for any activity connected with the hire of the Studio or Equipment.
e) any failure on the part of Raid Media to comply with its obligations to the Customer due to any circumstances beyond the control of Raid Media.
Raid Media cannot be held responsible for loss or damage to any equipment or personal property of the Customer or related parties. Anything left at the Studios will be disposed of or given to charity if not claimed back within 24 hours. No Client-related property and equipment will be covered by any insurance held by Raid Media including anything left overnight.
The Customer shall at all times keep Raid Media indemnified against all actions proceedings costs charges claims expenses and demands whatsoever which may be made or brought against Raid Media or the servants or agents of Raid Media by any third party in respect of any alleged injury loss damage or expense arising out of or in connection with the use of the Studio or Equipment or services supplied by Raid Media even where such injury loss damage or expense is caused wholly or in part by the negligence or breach of contract of Raid Media its director's servants or agents save in respect of any death or personal injury caused by the negligence of Raid Media as aforesaid. The Customer must ensure that they have their own public liability insurance for all persons in the studio during the hours of use, to cover any accident, injury, or death.
The Customer must ensure that all minors under the age of 16 are always accompanied by a chaperone. Minors must have parents’ or guardians’ permission to be at the Studio and to be photographed or filmed as relevant.
9. Booking Reschedule and Cancellations
All bookings are final. Bookings are not refundable and not transferable to another date/time unless otherwise agreed in writing. Clients who wish to cancel a booking will receive a 50% refund of the amount paid if Raid Media is contacted at least 5 days before the booking date.
Raid Media may summarily terminate any hire contract with the Customer upon the happening of any (but not only) of the following events:
a) if the Customer shall fail to pay any of the monies due to Raid Media or dishonour any cheque paid to it; or
b) if the Customer enters into liquidation (other than for the purposes of amalgamation or reconstruction) or shall have a Receiver of its assets appointed or being an individual shall be declared bankrupt or having a Receiving order made against them; or
c) if the Customer shall be in breach of any of the terms of these Conditions and any such termination shall be without prejudice to any rights accrued to Raid Media against the Customer prior to the date of termination.
d) Lateness of 30+ minutes from the start of the Customer booking will be considered a “no show” and the booking will be terminated. No refund will be issued. Raid Media may terminate any booking or hire contract if the Customer is found to be in breach of any of the terms and conditions.
11. Additional Fees
The fees below do not cover every possible scenario so the final fee will be discussed with the Client during or after the booking.
As a general rule – the Studio will need to be returned in a similar state to what it was at the beginning of the booking.
a) Floor repainting starts at £200+VAT for the office floor and £250+VAT for the Infinity Cove floor. If the infinity cove walls need repainting this will be an extra charge depending on how much it needs repainting. If the infinity cove is damaged (ie. structural damage, holes to be filled, crack lines on the curve, etc.); repairing fees will be quoted accordingly to reinstate the cove to its original condition.
a) Redecorating: Any scuffs and marks on any walls, ceilings, and floors will be quoted accordingly. Redecorating fees start at £100+VAT plus materials and will be quoted accordingly.
b) Overtime 06:00 – 21:00 = £175+VAT | 21:00 – 06:00 = £200+VAT. Overtime charges start when the studio is occupied outside of your booked hours. It is charged with a minimum of 1 hour (no half hours) and 1-hour increments.
c) Cleaning: When the studio is not returned in the same clean state as it was at the beginning of the booking, the Client will be billed a basic £75+VAT cleaning fee.
d) Storage: Upon arrangement, we can store your items/equipment for £50+VAT (not per item) per day.
e) Breakage and missing items: Anything broken or missing will be charged at full cost, plus delivery, plus an admin fee.
f) Equipment rental: Refer to the Equipment list.
g) Printing: Raid Media can on special occasions print documents for the Hirer. The costs will be £0.20+VAT per page.
12. Applicable Law
These Conditions shall be read and construed in accordance with the Laws of England, Scotland, Wales, and Northern Ireland.
Raid Studio FREE 2-Hour Hire
These terms and conditions ("Terms") govern your use of the Raid Studio FREE 2-Hour Hire Offer ("Offer") provided by Raid Media. By booking and using the studio under this Offer, you agree to abide by these Terms. Please read them carefully.
The Raid Studio FREE 2-Hour Hire Offer is valid throughout the entire month of October.
This Offer allows a single person to book the creative studio for up to 2 hours per booking.
Multiple bookings by the same person are not permitted.
Raid Media reserves the right to approve or reject any booking request, whether it is requested in advance or has already been confirmed, without prior notice. The approval or rejection of a booking is at Raid Media's sole discretion.
A refundable cleaning fee of £40 will be charged at the time of booking your free 2-hour slot.
The cleaning fee will be refunded in full once the studio has been inspected and deemed to be in its original condition.
This Offer only covers the visual production studio and does not apply to the audio production studio. Any use of the audio production studio is subject to separate terms and pricing.
Code of Conduct:
While using the studio under this Offer, you are expected to follow all studio rules and guidelines provided by Raid Media. This includes respecting the space, equipment, and property of Raid Media.
If you need to cancel your booking, please do so at least 24 hours in advance. Failure to cancel within this timeframe may result in a forfeiture of the cleaning fee.
Raid Media is not responsible for any injuries, accidents, or damages that may occur during your use of the studio under this Offer. You agree to use the studio at your own risk.
Modification or Termination:
Raid Media reserves the right to modify or terminate this Offer, including these Terms, at any time without prior notice.
These Terms and the Offer are governed by the laws of the jurisdiction where Raid Media is located.
For any questions, concerns, or inquiries regarding the Raid Studio FREE 2-Hour Hire Offer, please contact Raid Media at [firstname.lastname@example.org - 07468575859].
By booking and using the studio under this Offer, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Failure to comply with these Terms may result in the cancellation of your booking and the forfeiture of the cleaning fee. Raid Media reserves the right to enforce these Terms to the fullest extent permitted by law.